SHIPPING & DELIVERY
SLATE PROJECT currently ships to Hong Kong SAR and Taiwan only.
Singapore and Malaysia are not currently available for checkout. We will update market availability when additional destinations are reopened.
Shipping rates
The standard rates below apply to normally serviceable residential and commercial delivery addresses in the active Shopify Market:
- Hong Kong: HK$39 shipping on orders under HK$399; complimentary shipping from HK$399.
- Taiwan: NT$160 shipping on orders under NT$1,690; complimentary shipping from NT$1,690.
The Complete Reset System includes complimentary standard shipping in Hong Kong and Taiwan. The first Auto-Resupply order also includes complimentary standard shipping; subsequent refill orders follow the applicable market shipping rules shown above unless otherwise stated at checkout. The delivery exceptions below may apply to special addresses.
Remote & Restricted Delivery
Some remote, offshore, restricted-access, airport, industrial, military, controlled-access or other special delivery locations may be subject to additional delivery requirements, surcharges, self-collection, an alternative delivery arrangement, or may not be serviceable by our delivery partners.
If an additional charge or alternative delivery arrangement is required, we will contact you before dispatch and ask for your confirmation. We will not apply an additional delivery charge without your confirmation.
Estimated delivery after dispatch
- Hong Kong: 3–4 business days
- Taiwan: 4–6 business days
These are reference transit estimates after dispatch, not guaranteed order-to-door delivery times. They assume a serviceable delivery arrangement. Carrier operations, customs processing, address issues and events outside our control may affect delivery.
Failed Delivery / Redelivery
If delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or refusal of a valid shipment, additional redelivery, return or handling costs may apply. Where applicable, we will contact you before arranging redelivery.
This does not apply where delivery issues are caused by an incorrect, damaged, defective or otherwise non-conforming order supplied by SLATE, or where mandatory consumer rights apply.
Tracking
When tracking is available for your shipment, it will be included in your shipping confirmation.
Customs, duties and taxes
Local import duties, taxes or handling charges may apply depending on your destination. Where such charges are imposed by local authorities and are not collected at checkout, they may be payable by the recipient.
Address changes
If you need to correct a shipping address, contact us as soon as possible at support@grabslate.com. We cannot guarantee changes after fulfillment has started.
Need help?
For delivery questions, contact support@grabslate.com and include your order number where applicable.