Privacy policy
Last updated: October 19, 2026
This Privacy Policy explains how SLATE GROUP LIMITED, trading as SLATE / SLATE PROJECT (“SLATE”, “we”, “us” or “our”), collects, uses, discloses and protects personal information when you visit grabslate.com, place an order, contact us or otherwise use our Services.
Shopify provides the ecommerce platform that powers our store and also processes personal information as described below.
For personal information that SLATE controls, SLATE GROUP LIMITED is the relevant data user / business operator. We aim to handle personal information in accordance with applicable privacy and data-protection laws, including Hong Kong’s Personal Data (Privacy) Ordinance where applicable.
Personal Information We Collect
Depending on how you interact with us, we may collect or process:
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Contact and delivery information, such as your name, email address, telephone number, billing address and shipping address.
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Order and transaction information, such as products viewed or purchased, order history, returns, subscription selections and customer-service history.
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Payment information. Payment details submitted at checkout are processed through Shopify and relevant payment providers. We receive transaction and payment-status information needed to process your order.
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Account information, if you create an account.
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Communications, including messages, support requests, survey responses and reviews you choose to provide.
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Device, usage and online activity information, such as IP address, browser or device information, pages viewed, interactions with the store and information collected through cookies or similar technologies.
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Marketing preference information, including whether you have subscribed to or opted out of marketing communications.
How We Collect Information
We may collect information directly from you, automatically through the store and cookies or similar technologies, and from service providers or partners that support ecommerce, payments, fulfillment, delivery, customer support, analytics, fraud prevention, reviews and marketing.
How We Use Personal Information
We may use personal information to:
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process payments, orders, deliveries, returns, refunds and subscriptions;
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provide customer support and respond to enquiries;
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operate, secure, troubleshoot and improve the store and Services;
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detect and prevent fraud, abuse or security incidents;
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maintain records and comply with legal, tax, accounting and regulatory obligations;
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send service-related communications about orders, accounts or subscriptions;
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send marketing or promotional communications where permitted by law and, where required, with your consent;
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measure campaign performance and provide or improve advertising, subject to applicable law and your available privacy choices.
Direct Marketing and Communication Preferences
You may opt out of promotional email at any time using the unsubscribe link in our messages.
You may also contact us to update your marketing preferences.
Opting out of marketing does not prevent us from sending transactional or service communications, such as order, delivery, account or subscription notices.
Cookies, Analytics and Advertising
We and our service providers may use cookies and similar technologies to keep the store functioning, remember preferences, understand store usage, measure performance and support advertising.
Where consent is required by applicable law, we will request it through the available consent controls.
You can also review available controls on our Privacy Choices page.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to:
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Shopify and payment providers that operate the ecommerce and payment infrastructure;
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fulfillment, warehousing, shipping and logistics providers;
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technology, hosting, analytics, security, customer-support, review and marketing service providers;
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professional advisers, insurers, auditors or authorities where required for legitimate business, legal or regulatory purposes;
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a purchaser, investor or successor in connection with a genuine corporate transaction, subject to applicable law;
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other parties where you direct us or consent to the disclosure.
We do not sell personal information for money.
Depending on applicable law, certain advertising or analytics disclosures may be treated as “sharing” or a similar regulated activity, in which case applicable privacy choices will be provided.
Relationship with Shopify
Our store is hosted by Shopify.
Shopify collects and processes information about your access to and use of the store to provide and improve its ecommerce services.
Information submitted through the store may therefore be processed by Shopify and its service providers in countries other than your own.
Shopify may also process certain information for its own purposes as described in the Shopify Consumer Privacy Policy and its available privacy portal.
International Transfers
Because SLATE operates cross-border and uses international service providers, personal information may be stored or processed outside the jurisdiction in which you live.
Where applicable law requires safeguards for international transfers, we will use measures required or recognised by that law.
Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide Services, maintain business and transaction records, resolve disputes, enforce agreements and comply with legal, tax, accounting or regulatory requirements.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on where you live, you may have rights relating to personal information, including rights to request access, correction or deletion, object to or restrict certain processing, withdraw consent where processing is based on consent, or make a complaint to an appropriate privacy regulator.
These rights may be subject to legal conditions and exceptions.
In Hong Kong, individuals may request access to and correction of their personal data in accordance with the Personal Data (Privacy) Ordinance.
We may need to verify your identity or authority before processing a request.
To exercise a privacy right or ask a privacy question, contact info@grabslate.com.
Children
The store is not intended for children who are not legally capable of purchasing the products in their jurisdiction.
We do not knowingly seek to collect personal information from children for independent use of the Services.
Third-Party Links
Our store may link to third-party websites or services that we do not control.
Their privacy practices are governed by their own notices, and we encourage you to review them before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, business practices or legal requirements.
The revised version will be posted here with an updated date and any additional notice required by law.
Contact
For privacy enquiries or requests concerning personal information:
SLATE GROUP LIMITED
Trading as SLATE / SLATE PROJECT
1805, Hollywood Plaza
610 Nathan Road
Mong Kok, Kowloon
Hong Kong SAR
Email: info@grabslate.com