Terms of service
Last updated: October 19, 2026
1. About these Terms
These Terms of Service govern your use of grabslate.com and any purchase made through the SLATE online store.
The store is operated by SLATE GROUP LIMITED, a Hong Kong limited company, trading under the SLATE / SLATE PROJECT brand (“SLATE”, “we”, “us” or “our”). Shopify provides the ecommerce platform that powers the store.
By accessing the store or placing an order, you agree to these Terms together with the policies referenced below.
Nothing in these Terms excludes, restricts or overrides any right or remedy that cannot lawfully be excluded under applicable consumer law.
2. Eligibility and Account Information
You must be legally capable of entering into a binding contract in your jurisdiction to make a purchase.
If you create or use an account, you are responsible for keeping your login information secure and for providing accurate, current and complete information.
3. Products and Product Information
We take reasonable care to describe and display our products accurately.
Product images, packaging, colour and other visual details may vary slightly because of screen settings, production tolerances or packaging updates.
Product descriptions are intended to explain the product’s use and characteristics and are not medical advice.
Availability may change without notice. We may limit quantities, discontinue products or refuse an order where reasonably necessary, including for suspected fraud, stock unavailability, pricing or listing errors, delivery restrictions or legal or compliance reasons.
4. Pricing, Currencies and Payment
Customer-facing prices are shown in the currency applicable to the selected Shopify Market and checkout.
SLATE may use fixed local-market pricing rather than real-time foreign-exchange conversion.
Any applicable shipping charges, taxes, duties or other amounts will be shown or described where reasonably practicable before or during checkout.
Payment is processed through Shopify and the payment providers made available at checkout. You represent that you are authorised to use the payment method submitted.
If we cancel an order after payment has been captured, we will issue an appropriate refund to the original payment method unless another lawful remedy is agreed with you.
5. Shipping and Delivery
Shipping rates, complimentary-shipping thresholds, delivery estimates and delivery exceptions are set out in our Shipping & Delivery page and Shipping Policy.
Delivery estimates are estimates only. Carrier operations, customs processing, address issues and events outside our reasonable control may affect timing.
Special delivery locations may require an additional charge, self-collection, another delivery arrangement, or may not be serviceable. We will not apply an additional delivery charge for a special delivery arrangement without first obtaining your confirmation.
Reasonable redelivery, return or handling costs may apply where delivery fails because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or refusal of a valid shipment.
This does not apply where the delivery issue results from an incorrect, damaged, defective or otherwise non-conforming order supplied by SLATE, or where mandatory consumer rights apply.
6. Returns, Refunds and Satisfaction Guarantee
Returns, refunds and the SLATE 14-Day Satisfaction Guarantee are governed by our Returns & Refunds page and Refund Policy.
Our voluntary policies do not reduce any mandatory consumer rights available to you under applicable law.
7. Auto-Resupply Subscriptions
If you enroll in Refill Protocol / Auto-Resupply, recurring orders will be processed according to the cadence selected at enrollment.
Before the next renewal, you may change an available cadence, skip, pause or cancel. There is no minimum paid-renewal requirement.
The first Auto-Resupply order includes complimentary standard shipping. Subsequent subscription shipments follow the applicable market shipping policy unless otherwise stated.
Special-address delivery exceptions may apply. Full details are set out in our Subscription Policy.
8. Lawful Use
You may use the Services only for lawful purposes.
You must not misuse the store, attempt unauthorised access, interfere with security or operation, introduce malicious code, scrape or extract content in a manner that violates applicable law or our rights, impersonate another person, submit fraudulent information, or use the Services to infringe the rights of others.
9. Intellectual Property
The SLATE / SLATE PROJECT names, logos, product names, product imagery, website design, text, graphics, video, audio and other store content are owned by or licensed to SLATE and are protected by applicable intellectual-property laws.
Except as permitted by law or with our prior written consent, you may not reproduce, distribute, modify, publish, commercially exploit or create derivative works from our content.
10. Reviews, Feedback and User Submissions
If you voluntarily submit a review, comment, image, suggestion or other feedback to us, you confirm that you have the right to submit it.
To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that submission for operating, improving and promoting SLATE, subject to applicable privacy law and any specific usage terms agreed with you.
11. Third-Party Services and Links
The store may use or link to third-party services, including Shopify, payment providers, analytics providers, review tools and social platforms.
Those services may be subject to their own terms and privacy notices.
We are not responsible for third-party websites that we do not control, except to the extent responsibility cannot lawfully be excluded.
12. Relationship with Shopify
Shopify provides the ecommerce platform used by SLATE, but purchases made through this store are transactions between you and SLATE GROUP LIMITED.
Shopify is not the seller of SLATE products.
13. Privacy
Our collection and use of personal information is described in our Privacy Policy.
Certain processing carried out by Shopify is also subject to Shopify’s own privacy notices.
14. Errors and Corrections
We may correct typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit estimates or availability.
If a material error affects an order you have already placed, we will contact you where appropriate and provide any remedy required by applicable law.
15. Warranties and Liability
To the fullest extent permitted by applicable law, the Services are provided on an “as available” basis and we do not warrant uninterrupted or error-free website operation.
Product-specific rights and remedies remain subject to applicable consumer law and our published policies.
To the fullest extent permitted by law, SLATE will not be liable for indirect or consequential loss that was not reasonably foreseeable from our breach.
Nothing in these Terms excludes or limits liability, rights or remedies where exclusion or limitation is prohibited by law, including rights relating to defective, unsafe, incorrect or otherwise non-conforming goods.
16. Governing Law and Disputes
These Terms are governed by the laws of the Hong Kong Special Administrative Region.
The courts of Hong Kong will have non-exclusive jurisdiction, subject always to any mandatory consumer-protection law, forum right or jurisdictional rule that applies to you and cannot lawfully be excluded.
17. Changes to these Terms
We may update these Terms to reflect changes to our Services, business practices or legal requirements.
The revised Terms will be posted on this page with an updated date. Where required by law, we will provide additional notice of material changes.
18. Contact
SLATE GROUP LIMITED
Trading as SLATE / SLATE PROJECT
1805, Hollywood Plaza
610 Nathan Road
Mong Kok, Kowloon
Hong Kong SAR
Customer support: support@grabslate.com
Legal and general enquiries: info@grabslate.com